Privacy policy

At Nova Lib, protecting your personal data matters to us. This privacy policy explains how we collect, use and protect your information, in accordance with the General Data Protection Regulation (GDPR).

1. Who are we?

Nova Lib is a transport service based at 12 chemin Antoine Zettor, 97425 Les Avirons, Reunion Island.
Data controller: Gino Vadier, manager of Nova Lib
Contact email: novalib.transport@gmail.com

2. What data do we collect?

We only collect the data needed to handle your requests:

• First and last name
• Phone number
• Email address
• Journey details (location, date, time, specific needs)

This data is collected through the booking form, by email or by phone.

3. Why do we use your data?

• To answer your requests
• To plan and manage your journeys
• To contact you when needed (confirmation, changes, etc.)
• To improve the quality of our service

4. Data sharing

Your data is strictly confidential. It is never sold, rented or shared with third parties.

5. Retention period

Data is kept only for as long as needed to handle your request or provide the service, then securely deleted or archived.

6. Your rights

Under the GDPR, you have the following rights:

• Right of access to your data
• Right to rectification or erasure
• Right to object to processing
• Right to withdraw your consent at any time

To exercise your rights, contact us at: novalib.transport@gmail.com

7. Cookies

Our website does not use advertising cookies. Only technical services (Google Maps for address autocompletion) may be used to keep the site working properly. No personal data is used for tracking or marketing purposes.

8. Contact

For any question about the protection of your personal data:
By email: novalib.transport@gmail.com
By phone: +262 693 66 93 36